A Deep Learning Approach to Automatic Call Routing
Technological advancements are transforming customer experience, and businesses are beginning to benefit from Deep Learning innovations to automate call center routing to the most proper agent. This session will discuss how Deep Learning models can be run with Intel BigDL and Spark frameworks co-located on an in-memory computing platform to enhance the customer experience without the need for GPUs
Speakers
Rajiv
Shah
Director of Solution Architecture and Professional Services
at
Gigaspaces
Rajiv Shah is the Director of Solution Architecture and Professional Services at GigaSpaces and a key member of the in-memory computing, big data, and machine learning/AI innovation teams. He’s responsible for determining and meeting customer requirements and participates in determining roadmap and vision. Rajiv is also active in the company’s strategic technology partnerships. He has held strategic roles in several other companies, including Chase, Wipro, and Scholastic.